Return & Refund Policy

At Monzary, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories and components supplied with the product.
Be accompanied by proof of purchase or your order number.

Non-Returnable Items

We cannot accept returns for:

Items damaged through misuse or improper installation.
Products returned without original packaging.
Gift cards (if applicable).
Clearance or final sale items (where stated).

Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product.
Photos of the packaging.

We'll review your request as quickly as possible and, where appropriate, arrange a replacement, repair, or refund.

Refund Process

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Return Shipping

If the return is due to a faulty, damaged, or incorrect product, Monzary will cover the cost of return shipping.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required under Australian Consumer Law.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Us page. We'll be happy to assist you.